Software is delivered electronically directly to your account upon receipt of payment. Please click on “My Downloads” to access your download link.
Hardware & Accessories are processed with 48 hours from when the order is paid. Domestic orders ship within 1-3 business days after processing. International orders ship within 7-10 business days after processing. Notification from UPS/USPS containing the tracking information will be emailed to the registered email address. Domestic orders are shipped from California. International orders are shipped from the Philippines. Backordered items may ship from the Philippines no matter the shipping destination. Orders may be received in multiple packages from our different warehouses.
Duties and Taxes are the sole responsibility of the buyer to resolve with their country’s Customs Office. Please note any and all shipping costs calculated in the order include shipping and freight only. Some countries will charge duties and taxes on your purchase. These fees vary from country to country. As such, any duties and taxes, are the sole responsibility of the buyer to resolve with their country’s Customs Office. If you choose to abandon your shipment and/or fail to pay any duties and/or taxes assessed, you are not entitled to a refund or replacement and any reshipment fees incurred will be at your expense.
Cancellations must be requested within 24 hours of placing the order and can only be processed if your order has not yet been sent to our factory for fulfillment.
Expedited Shipping is available via USPS Express Shipping for all orders within in the United States for a fee of $100.00 for the first item and $25.00 per additional unit, e.g., expedited shipping fee for two headsets is $125.00, etc. In order to be considered for expedited shipping, customers will need to place an order and pay through the Emotiv website. Following payment, customers will need to create a support ticket and request expedited shipping. In the support ticket, customers are to include their order number and how soon they need their package. (Minimum is 3 business days). If expedited shipping is approved, Emotiv will send a separate PayPal invoice for expedited shipping. Any expedited shipping fees must be paid prior to shipment.